About Us
General Practice and Allied Health Care
Priority Health Medical Centre has been caring for our community since 2007.
We are a multidisciplinary general practice clinic providing medical care and support for patients of all ages, with access to allied health services including psychology, dietetics, diabetes education, exercise physiology, audiology and on-site pathology.
Our clinicians and support team work together to provide coordinated, team-based care in a professional and caring environment.
As an AGPAL Accredited General Practice and RACGP Accredited Training Practice, we are committed to quality, safety and high-quality patient care.
Our Mission
At Priority Health Medical Centre, our mission is to provide high-quality general practice care that supports the health and well-being of our patients and community.
We are committed to patient-centred care that recognises each person’s individual health needs, circumstances and goals. Through a coordinated, team-based approach, we aim to support patients of all ages with practical, professional and compassionate care.
As a multidisciplinary clinic, we value the role of both medical and allied health care in promoting better health outcomes and informed healthcare decisions.
We also recognise the importance of whole-person care, with attention to physical health, mental health and the broader factors that influence well-being.
Your Health is Our Priority
We provide coordinated, patient-centred care for patients of all ages, with a focus on quality, safety and ongoing health and well-being.
Your Records
To provide you with care, we collect personal information such as your name, contact details, Medicare and health information, and other information relevant to your care. This information is used to assist us in providing quality healthcare and managing our practice.
Your medical record is a confidential document. We take reasonable steps to protect your personal health information and to ensure it is only accessed by authorised members of our team, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
For more information about privacy, please refer to our Privacy Policy or visit the Office of the Australian Information Commissioner website.
Access to your records
You may request access to your health information. Requests should be made in writing to the practice.
We will respond to requests in accordance with privacy law. In some circumstances, access may be provided by way of a copy or summary of your record. A reasonable administrative fee may apply for providing access or transferring records, but not for making the request itself.
If you would like your records transferred to another practice, you will need to provide written consent. Fees, if applicable, will be advised before records are released.
Medical Certificates
An appointment is required for all medical certificates.
Medical certificates are dated on the day they are issued. Where clinically appropriate, a certificate may cover a period of illness before the date of consultation, based on the doctor’s clinical assessment.
If you require a medical certificate, please arrange an appointment with your doctor.
Reminder System
Our practice is committed to preventive health care. From time to time, we may send you SMS reminders about preventive health services or follow-up care relevant to your health needs.
If you do not wish to receive these reminders, please let your doctor or our reception team know.
Prescriptions and Referrals
A consultation with your GP is required for all prescriptions and referrals.
Prescriptions, referrals and ongoing medications are subject to the doctor’s clinical assessment and judgment at the time of the consultation.
Continuation of an existing medication may also require appropriate clinical review, particularly when you are seeing a doctor who is not your usual GP. This helps ensure that ongoing prescribing remains safe, appropriate and consistent with your current health needs.
Test Results
We encourage all patients to follow up the results of any tests performed.
Our reception and nursing staff are unable to provide detailed test results.
Test results should be discussed with the doctor who requested the test whenever possible.
A consultation is required to discuss your results in detail with your treating doctor.
If you do not follow up your results, we may contact you by phone, SMS or letter. Please ensure your contact details are up to date.
Assessment, Diagnosis and Treatment Decisions
Consultations are for clinical assessment and discussion. Attendance at a consultation does not guarantee a requested diagnosis, referral, prescription, treatment or other specific outcome.
Our patient-centred approach takes into account each patient’s individual history, symptoms, circumstances and needs. Diagnosis, investigation, referral, prescribing and management decisions are based on the doctor’s clinical assessment, judgment and the information available at the time.
For some conditions, including complex mental health, behavioural or neurodevelopmental presentations, as well as other complex chronic conditions, further history, review appointments, questionnaires, reports or specialist assessment may be required before a diagnosis can be confirmed or before treatment options can be considered.