Fees & Cancellation Policy

We are a Mixed Billing Practice

  • Payment is required on the day of the consultation, and can be made by Cash, Eftpos or Credit Card (excluding Diners/Amex cards).
  • Please add For Telehealth and Face to Face consultations your card details are stored for payment after your visit.
  • Please ensure that you are aware of all relevant fees when booking appointments.
  • Please note that there are Medicare Safety Nets that can assist with your “out of pocket” costs. You may be eligible to receive up to 80% of your “out of pocket” costs once you and your family have reached the threshold. For further information, please visit www.servicesaustralia.gov.au/medicare-safety-nets

Prior to your appointment, for Medicare rebate eligibility, please ensure you have the necessary documents from your Doctor.  Documents required include:

  • Your GP Mental Health Plan, or
  • Your GP Management Plan with the Team Care Arrangement.

Consultation Fees

BILLING STRUCTURE

FEES 
Monday–Friday 8am–4.30pm

Under 2 Years

Bulk Bill

DVA Gold

Bulk Bill

2–15 Years

Reduced Fee

16 years & over on Concession Cards

Reduced Fee

Over 65 years on Pension or Concession Card

Reduced Fee

Veterans White Card

Full Fee

16 years & over with no Concession Card

Full Fee

Reduced Fee Cost Estimate

CONSULTATION TYPE

OUT OF POCKET (GAP)

TOTAL BEFORE Medicare Rebate

Standard <20 minutes

$30.00

$71.20

Long >20 minutes

$40.00

$119.70

Prolonged >40 minutes

$50.00

$167.40

Management Plans & Health Assessments

$50.00

Variable

Full Fee Cost Estimate

CONSULTATION TYPE

OUT OF POCKET (GAP)

TOTAL BEFORE Medicare Rebate

Standard <20 minutes

$45.00

$86.20

Long >20 minutes

$60.00

$139.70

Prolonged >40 minutes

$75.00

$192.40

Management Plans & Health Assessments

$75.00

Variable

After Hours Cost Estimate

CONSULTATION TYPE

OUT OF POCKET (GAP)

TOTAL BEFORE Medicare Rebate

Standard <20 minutes

$60.00

$101.20

Long >20 minutes

$75.00

$154.70

Prolonged >40 minutes

$90.00

$207.40

Management Plans & Health Assessments

$90.00

Variable

FROM 12TH JUNE 2023 

Bulk Billing is available for under 2 years old and DVA GOLD. Reduce Private Fee applies for Children 2-15 years old, Concession Card Holders and Pension Card Holders and Over 65 years with a Concession Card.
Private Fees apply to 16 years and over with no Concession Cards and Veteran White Cards. 

Procedure and Treatment Room Fees

APPOINTMENT TYPE

Private Fee

Medicare Rebate

Out of Pocket

Implanon

$147.05

$32.05

$115.00

Implanon Removal

$169.06

$54.60

$115.00

Mirena Insertion

$222.05

$72.05

$150.00

Iron Infusion Standard

$254.75 

$39.75

$215.00

Iron Infusion Long

$291.95

$76.95

$215.00

Iron Infusion Prolong

$328.30

$113.30 

$215.00

Skin Procedure

Depending on Skin item

$125.00

Plaster/Fracture

Depending on Fracture item

$125.00

APPOINTMENT TYPE

Private Fee

Medicare Rebate

Out of Pocket

Standard Dressing Small

$10/unit

N/A

$10/unit

Large/Specialised Dressing

$15/unit

N/A

$15/unit

Pregnancy Test

$33.65

$8.65

$25.00

ECG

$41.55

$16.55

$25.00

Telehealth** only attracts a Medicare rebate for patients who have been physically seen at the practice within the past 12 months.

Telehealth rules are subject to change by Medicare. Please confirm at time of booking.

Reduce Private Fee applies for Children 2-15 years, Concession Card Holders and Pension Card Holders.
 

Private Fees apply to 16 years and over with no Concession Cards. 

Please note that Bulk Billing does not apply to procedural fees and dressing consultations.  Please confirm at time of booking.

We do not Bulk Bill after 4.30pm weekdays and all day Sat and Sun INCLUDING HCC/Pensioners/DVA and Children.

Saturday Fees before 1pm

Saturday Fees after 1pm and All day Sunday

Psychologist Fees

Bulk Billing available for HCC/Pension/DVA card holders who has a current Mental Health Care Plan. This does not apply to afterhours and after 430pm.

Exercise Physiologist Fees

Mental health consultations with Doctors

Mental health consultations and counselling with Doctors will incur a $75 gap.  Afterhours and after 430pm out of pocket $90.

Counselling Face to Face or Telehealth with Dr Vinh Tran will incur a $90 Gap. Afterhours and after 430pm out of pocket $105.

Appointment Cancellation Policy

We understand that unplanned issues can arise, and you may need to cancel an appointment. Should this occur, we respectfully ask that scheduled appointments be cancelled at least 24 hours in advanced.
 
The Doctors and allied health professionals want to be available for your needs and the needs of other patients. When a patient does not show for a scheduled appointment, other patients lose the opportunity to be seen.
 

It is crucial that you notify us of your cancellation, at least 24 hrs prior to your appointment time, to avoid the $55.00 cancellation fee.

Extended Medicare Safety Net

If you’re enrolled in Medicare you’re eligible for the Extended Medicare Safety Net (EMSN).

Each time you pay an out of pocket cost, it’s calculated towards the EMSN threshold. Out of pocket costs are the difference between both of the following:

  • the Medicare benefit you get back
  • the doctor’s fee for out of hospital medical services.

The EMSN has 2 thresholds:

  • General
  • Concessional and Family Tax Benefit Part A.

Reaching the General Threshold

When you reach the General Threshold, your benefit will apply to out of hospital medical services. This will apply for the rest of the calendar year. You’ll get the Medicare benefit and the lowest of either:


If you’re an individual we’ll pay you the higher Medicare benefit when you reach the threshold.

If you’re part of a registered family, you’ll need to confirm who’s in your family before you reach the threshold. We’ll let you know when you need to do this and how. Once your safety net family is confirmed, we’ll start paying you a higher Medicare benefit.

Reaching the Concessional and Family Tax Benefit Part A Threshold

You may be eligible for the lower threshold if you’re any of the following:

  • a Commonwealth Seniors Health Card holder
  • a Health Care Card holder
  • a Pensioner Concession Card holder
  • eligible for Family Tax Benefit Part A.

The date you become eligible for the EMSN Family Tax Benefit Part A depends on your payment.

You may be part of a registered Medicare Safety Net family and eligible for the concessional threshold. When this happens you may also be part of a concessional family.

When you reach the concessional threshold, your benefit will apply to out of hospital medical services. This will apply for the rest of the calendar year. You’ll get the Medicare benefit and the lowest of either:


If you’re an individual we’ll pay you the higher Medicare benefit when you reach the threshold.

If you’re part of a registered family, you’ll need to confirm who’s in your family before you reach the threshold. We’ll let you know when you need to do this and how. Once your safety net family is confirmed, we’ll start paying you a higher Medicare benefit.