**Please DO NOT PRESENT TO THE PRACTICE in the event of A MEDICAL EMERGENCY**
**Immediately CALL 000 or your preferred Emergency Department if you need emergency care.
Due to shortage of protective equipment, we are unable to provide quality emergency care SAFELY, in the event of a face-to-face medical emergency.
This practice is UNATTENDED ON SATURDAYS & SUNDAYS.
Please BOOK ONLINE for a Home Phone Consult, with our Doctors or Psychologists, if you need medical support, over the Weekend.
Alternatively, you may call our reception team from Monday – Friday.
Our WAITING IS CLOSED, until further notice.
These are strict preventative measures we’ve proactively taken to protect you, your family, other patients, our staff & the greater community. There are NO confirmed cases through our practice to date.
Please PHONE US FIRST and DO NOT PRESENT to your appointment, unless you have been instructed otherwise, by your Doctor. The Dr will advise you if a face-to-face consult is necessary & appropriate.
If you have been instructed by your Dr to present to the practice (eg vaccination):
Please park in the rooftop car park nearby, AND phone reception on 3470 1599 to CHECK-IN.
Keep your PHONE on STAND-BY, AND remain close-by for further instructions from your Dr.
These measures are VITAL to protect you, your family, other patients, our staff, and the community, by REDUCING ANY POTENTIAL SPREAD. We thank you for your understanding & co-operation with this very important matter.
OPEN 7 DAYS – Mixed Billing Practice
Weekends unattended (Book Online) – BUT Home Phone Consultation Available 7 Days a week.
Bulk Billing is available from Monday-Friday for Concession Card Holders, Veterans Affairs and Children 15 years and younger with an current Medicare Card.
Please refer to our Fees page for all Billing Types.
Weekends and Public Holidays
Available via HOME Phone Consultation ONLY, until further notice.
Phone Consults will be Bulk-billed for those who’s circumstances meet the current Medicare Telehealth eligibility criteria, otherwise a fee will apply.
*Subject to Doctors’ availability and Centre’s opening hours
Weekend Appointments are all private with a reduce fee for Concession Card Holders, Veterans Affairs and Children 15 years and younger with an updated Medicare Card.
AFTER-HOURS HOME DOCTORS SERVICE CALL: 13 SICK
Mon-Fri 8.00 am – 6.00 pm
Sat, Sun, Pub Hols 9.00 am – 1.00 pm (Available by HOME Phone Consultation ONLY)
*All hours are subject to Doctors’ availability and Centre’s opening hours. Please check our Facebook page for weekly updates on our opening hours for Public Holidays and Weekends – Click on the Facebook icon below.
Please Book Online anytime via our website, or call reception from Monday-Friday 3470 1599.
We require at least 24 hours notice for ALL cancellations to accommodate for the needs of other patients. A fee of $55 applies for cancellations less than 24 hours.
WALK-IN CLINIC – CLOSED UNTIL FURTHER NOTICE
There is a private fee for our walk-in clinic with a Medicare rebate (This is time based).
The waiting time for our walk-in clinic can be variable. Approximate waiting time for our walk-in clinic can be up to 1-2 hours. Walk-in appointments are generally short consultations only.
If you need more time with the doctor, please advise our receptionist when making your appointment. Emergencies and urgent medical problems will always take priority.
AFTER HOURS/HOME VISITS
For after hours emergencies, contact the Home Doctor Services on 13 SICK. Their operation hours are:
From 6pm – 8am weekdays and Saturdays from 12 noon
All day Sundays, and Public Holidays
Alternatively, you can present to your nearest Emergency Department.
Doctors can make home visits to regular patients of our practice where it is safe and reasonable. This is done at the Doctor’s discretion.
Our friendly reception staff are available to make appointments or help in any way. Please talk the Practice Manager if you have any complaints or suggestions. All patient information and medical records are strictly confidential.
We are also a training practice which means we have Registrars who are fully qualified doctors that are developing their skills in General Practice. Please see “Our Registrars” page for more information.
Please make a follow up appointment with your regular Doctor to discuss your test results. Reception Staff cannot give out tests results over the phone. All results must be discussed with your Doctor for safety and legal reasons.
According to our accreditation standards, email is not encrypted and therefore, is regarded as not secure. Please do not transfer clinical and confidential information via email as it may not be processed.